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服务

客户服务

客户服务 enhance Business Partner offerings, providing vendor engagement with flexible options to deliver a connected customer experience.

Digital transformation lets you optimise new technologies to increase efficiency and create new usages. We improve the customer experience by bridging the technology gap and creating a connected customer experience.

We assume responsibility for business outcomes. We ensure operations while you focus on your business. We enable your IT teams to bring optimal value. And, we reduce complexity to quickly enable enhanced solution value and the latest technology upgrades.

Highlights

  • 转型之旅: Benefit from vendor expertise and commitment for a smooth transition adapted to your business
  • 优化和采用: Secure your solutions’ availability and optimisation; get the assurance of true adoption for success
  • 火狐体育手机和定制: Take advantage of ALE blueprints and pre-defined solutions that can be adapted to meet your business needs

Features

  • 客户成功经理: 确保最终用户采用, optimises solution value for the customer’s business, drives change and evolution according to need
  • Premium end-customer proactive services: Enable IT staff autonomy with enhanced knowledge and productivity by providing access to technical documentation and tools
  • Platinum end-customer proactive services: 除了高级服务, Platinum services offer direct interaction with a dedicated ALE Technical Advisor to work on long-term plans
  • End-customer support (Communications solutions): Direct customer access to ALE technical support, including dedicated remote Incident Management with options for enhanced SLA, 24 x7覆盖, 实时监控, 第三方事故处理
  • Premium end-customer support (Network solutions): Direct customer access to a dedicated ALE engineer responsible for managing incidents and knowledge transfer
  • 管理服务: Optimise your IT and focus on your business. We ensure seamless solution management by assuming responsibility for managing infrastructures and operations on your behalf.
  • Common uses cases addressed by pre-defined solutions: 从现有用例中获益. Get the source code and focus on last mile customisations to introduce new usages and improve your customers’ experience
  • API开发指导: Enable developers to create and integrate communications into existing core business applications, 确认用例的可行性, 指导最佳实践, 支持开发人员自主权
  • 管理员培训: Provide training services to optimise products and enable autonomy

客户的利益

按需服务

  • ALE solutions and services are provided to our customers by our 业务合作伙伴. ALE offers 客户服务 when there is a need for expanded engagement from the vendor.

充分选择伴奏

  • 客户服务 provides seamless support with ALE managing your infrastructure evolution, operations and usage optimization. Your business is secured while the infrastructure is adapted to meet your needs.

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客户服务 for digital transformation

Alcatel-Lucent Enterprise customer services provide the vendor support and assurance to secure your digital transformation

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